Vetark Terms and Conditions

Basic Rights

There are certain basic legal rights you have when you buy goods from a UK-based company.
When you buy through the internet you have as many rights in law
as when you buy from a shop, street market, mail order catalogue or during sales.

Our name and address for correspondence, complaints, compliments
VETARK PROFESSIONAL
Registered office: Keanter, Stoke Charity Rd, Kings Worthy, Winchester, SO23 7LS
tel: 0870-243-0384, fax 0870-243-0382
Postal address: Vetark Professional, PO Box 60, Winchester, SO23 9XN

Main characteristics of goods or services

Vetark supplies what are broadly described as health products for pets.
We are a veterinary led, ethical company which has its own range of products, carefully manufactured
to the highest standards. We also supply various other selected products which we feel have benefits
and which we feel that discerning customers will find useful

Price and arrangements for payment

Goods may be bought over the web using our secure server system using credit and debit cards.
Prices are shown with the product on the web site. Alternatively we accept cheques, cash or postal orders by post,
or telephone payment. Cards etc are never charged until complete orders are despatched.

Arrangements for delivery, including delivery costs where they apply

UK postage is included in our prices as shown on the web.
Orders from outside the UK are all dealt with individually and customers receive an email detailing
any extra costs for foreign postage, with delivery options where they exist.
Approval is requested before goods are despatched and cards charged.
Under the Distance Selling Regulations the goods must be supplied within a maximum of 30 days of the day
after you made your order unless you agree otherwise.
As a routine orders are despatched by post or other carriers within 24 hours of receipt (weekends excepted)

Existence of your cancellation right

Cancellation of orders and Cooling-off period
Under Distance Selling Regulations You can cancel a contract during the cancellation period by sending a notice
of cancellation to the supplier. This can be hand delivered, posted, faxed or emailed.

If you tell the supplier you are cancelling the contract they must refund your money within 30 days providing
the goods or services were not in the list of exceptions above. You must take reasonable care of the goods.
You cannot be forced to physically return the goods unless this was stipulated in the contract.
You may also be asked to pay the direct costs of returning the goods.

Now, however, under the Distance Selling Regulations you have a 7 day cooling-off period from the day
after that on which the goods were received. This means you can simply return the goods for a full refund
because you have changed your mind. If a trader fails to supply you with all the relevant information
your cancellation rights are extended by a further 3 months.

If the goods are faulty, not fit for their purpose or not as described you may have longer than the 7 day
cooling off period to cancel the contract and return the goods.

Cancelling your contract with Vetark

Vetark will always cancel an order without question prior to its being despatched.

Once we have despatched an order to you Vetark will accept your cancellation without question provided
that you bear the cost of return postage and the product is unopened and capable of resale.

Once you have received and opened a sealed product package we respectfully must decline to cancel
the order for that product unless it can be shown to be faulty. Statutory exemptions within the
Distance Selling Regulations include perishable goods which includes most of our products.

Receiving goods you did not order

If you receive goods which you did not order the Distance Selling Regulations say that you may treat
these as a gift and Vetark heartily supports this. It is an offence for a supplier to request payment
for unsolicited goods or services supplied or to threaten legal action for recovery of such payment.

How long offer or price remains valid

Prices are always charged as displayed at the time of the order. If we display an incorrect price then
it will always be charged in the customers favour.

After the decision to buy, you should receive confirmation of this information usually in writing or e-mail.
Web orders will receive a confirmatory email automatically, foreign customers will receive separate emails
detailing any extra postage costs and requesting acceptance.
Vetark warranties the products insofar as it guarantees best practice to ensure safety, quality and efficacy.
Our products will always match the declared formulation and performance will match our claims as far as is
possible with any living system. We will always endeavour to reflect good science and current knowledge.